Leura Cellars supports our on-line customers with a 10 day return policy (from receipt of goods) that includes the rights you have under the Australian Consumer Law on products that are proven to be faulty. In such cases, we will offer a replacement of the faulty product where possible or a full refund (excluding shipping costs).
In the case of faulty wine, the return process will involve proof of purchase and the return of the bottle, its contents, the cork and the cap. Some wines may need to be returned to the original supplier for further testing before a replacement or refund can be offered. The staff at Leura Cellars will offer advice as to the most appropriate means of returning faulty wines.
Under no circumstances will a refund or credit be given for empty bottles returned as ‘faulty’ as it is impossible to validate your claim without testing the wine content.
If the wine is determined to be in sound condition, not defective or faulty, it will be returned and you will be invoiced for the processing and shipping costs associated with the return.
In the case of aged / back vintage wines, we issue a ‘buyer beware’ caution as some buyers are not aware of the changed characteristics of these wines. Typically, these wines show developed secondary characteristics not found in current vintage wines and as such, are a very different drinking experience. As with current vintage wines, Leura Cellars will replace or refund faulty wines, however the buyer accepts the risk of purchasing aged wine that may have passed the ideal ‘drinking window’. Bottle variation is also possible in these wines.
Refunds or exchanges for ‘change of mind’ purchases are at the discretion of Leura Cellars management.
Returns outside the 10 day claim period will be at the discretion of management and considered on a case by case basis.