Leura Cellars Privacy Policy

1 - Policy Statement

Your privacy is important to us. This policy states our personal information handling practices, and at a minimum complies with any applicable legislation.

The Commonwealth government, and some State governments, have extended privacy legislation to the private sector. This legislation is generally limited to organisations with an annual turn over of over $3 million, those that trade in personal information, those that handle sensitive health information, or who have government contracts.

2 - Definitions

Personal information is defined as information recorded in any form, which identifies a person or describes them in a way that their identity can be determined. This includes paper and electronic records, photographs, video recordings etc and includes both facts and opinion, if it is about an identifiable person.

In this policy we refer to personal information unless we specify otherwise.

3 - Procedures

3.1 Distribution of this policy

This policy will be:

3.2 Type of personal information to be collected

We will only collect the information we need, and for which we have a purpose that is legitimate and related to one of our functions or obligations.

The type of information we collect and hold includes (but is not limited to) personal information regarding:

We will collect information on the following identifiers:

We will generally collect personal information about an individual by way of forms filled out by customers.

When collecting personal information we will provide individuals, from whom we collect information, with a copy of our Collection Statement (Appendix 1). If the reason for collecting the information varies from the Collection Statement, the Collection Statement will be amended to cover the area required while still meeting the Privacy Principle requirements.

3.3 Use of personal information

We will use the personal information we collect for the primary purpose of communicating with Cellar Club members. We may also use the information for such secondary purposes that are related to the primary purpose of collection and can be reasonably expected, or to which the individual concerned has consented.

The personal information collected in relation to:

will be used as set out below:

Personal information collected in relation to: Primary purpose of collection Examples of how we will use personal information include:
 Cellar Club members

 To establish delivery details, payment details and contact details for facilitation of web-site orders.

Land phone line required for credit card security.

  • Order facilitation
  • Wine vintage changes
  • Promotional offers
  • Wine dinners
  • New product releases
 Job applicants, employees, contractors  

To assess and (if necessary) to engage the applicant, employees, contractor as the case may be.

To administer the employment, contract or placement.

  • Administering the individual’s employment, contract, or placement, as the case may be;
  • Health and safety;
  • Insurance purposes;
  • Satisfying our legal obligations.
  • Listing the names and qualifications of staff on material provided to customers

3.4 Disclosure of personal information

We may disclose some personal information held about an individual to:

3.5 Treatment of sensitive information.

Sensitive information will be used and disclosed only for the purpose for which it was collected or a directly related secondary purpose, unless the individual agrees otherwise, or the use or disclosure of the sensitive information is allowed by law.

3.6 Management and security of information

In order to protect the personal information from misuse, loss, unauthorised access, modification or disclosure, the Committee and staff will ensure that in relation to personal information:

3.7 Data quality

We will endeavour to ensure that the personal information we hold is accurate, complete, up to date and relevant to our functions or activities.

3.8 Access to information and updating personal information

Individuals have the right to ask for access to personal information we hold about them without providing a reason for requesting access.

Under the privacy legislation, an individual has the right to:

There are some exceptions set out in the Acts where access may be denied in part or in total. An example of some of the exemptions are where:

Process for considering access requests

A person may seek access, to view or update their personal/health information by contacting sales@leuracellars.com.au or by phone 02.47841122

Personal information may be accessed in the following way:

Requests for access or to update personal information should nominate the type of access required, and specifying where possible, what information they seek. No reason is required in relation to why the request is made. The person seeking information, if the employee does not know them, must provide a visible form of identification.

The employee receiving the request will record the request and the date received. Each request will be acknowledged within 14 days, but preferably within 2 working days. Requests will be complied with within 30 days. However there could be a delay in responding if the timeline occurs over a period when we are not open for business.

Employees will provide access in line with the relevant Privacy Acts. If the requested information is not given, the reasons for denied access will be given in writing to the person requesting the information.

In accordance with the legislation we reserve the right to charge for information provided, in order to cover the costs involved in providing the information.

3.9 Anonymity

Wherever it is lawful and practicable, individuals will have the option of not identifying themselves when dealing with us.

3.10 Disposal of information

We will not store personal information longer than necessary.

In disposing of personal information we will ensure that it is either shredded or destroyed in such a way that no one can access the information.

Key Responsibilities and Authorities

Management is responsible for ensuring the overall responsibility for the implementation of this policy.

Both Management and employees are responsible for the collection, use, disclosure, access, storage and disposal of information in line with this policy and the Privacy Principles.

Appendix 1:

Privacy Policy - Collection Statement

We believe your privacy is important.

We have put in place a Privacy Policy which illustrates how we will collect, use, disclose, manage and transfer personal information including health information. This policy is available on request.

Our company may be, in some of its activities, bound by privacy legislation.

Purpose for which information is collected.

The reasons for which we generally collect personal information are:

Personal information collected in relation to: Primary purpose of collection
Cellar Club Members

To establish delivery details, payment details and contact details for facilitation of web-site orders.

Land phone line required for credit card security.

Job applicants, employees, contractors

To assess and (if necessary) to engage the applicant, employees, contractor as the case may be.

To administer the employment, contract or placement.


You should be aware that under relevant privacy legislation, other uses and disclosures of personal information are permitted, as set out in that legislation.

Disclosure of personal information.

We may disclose some personal information held about an individual to:

Access to information.

Individuals on whom we hold personal or health information are able to gain access to this information in accordance with applicable legislation. The procedure for doing this is set out in our Privacy Policy, which is available on request.

For information on the Privacy Policy please contact sales@leuracellars.com.au or phone 02.47841122